Deputy General Manager

We are seeking an exceptional Deputy General Manager to support the General Manager in the leadership and operational management of a prestigious luxury hospitality and leisure resort.

This is a high-profile leadership position responsible for ensuring the seamless delivery of an outstanding guest experience across all areas of the resort, while maintaining the highest standards of service, operational excellence, commercial performance and colleague engagement.

Working closely with the General Manager and senior leadership team, the Deputy General Manager will provide strong day-to-day leadership across the resort, acting as a visible and inspiring ambassador for the property. The successful candidate will combine a genuine passion for luxury hospitality with strong commercial acumen, operational discipline and an ability to lead through others.

The role will encompass the full resort operation, potentially including luxury accommodation, food and beverage, spa and wellness, golf, leisure, events, meetings and weddings, grounds and estate operations, guest services and other resort activities.

Standards, Compliance & Risk

• Ensure the resort operates in accordance with all relevant legislation, licensing requirements, health and safety standards and company policies.
• Maintain robust procedures covering health and safety, food safety, fire safety, security and risk management.
• Work closely with relevant stakeholders to ensure the property, facilities and grounds are maintained to an exceptional standard.
• Ensure operational issues are identified early and addressed proactively.

Candidate Profile

The successful candidate will be an experienced hospitality leader with a proven track record within luxury hotels, resorts, clubs or high-end leisure environments.

You will be a confident and credible leader who is equally comfortable engaging with a VIP guest, leading a senior management meeting or working alongside operational teams on the floor.

You will demonstrate:

• Significant senior operational experience within luxury hospitality or a comparable high-end service environment.
• Experience managing a complex, multi-department operation.
• Strong leadership and people-management skills.
• A genuine passion for delivering exceptional guest experiences.
• Strong commercial and financial understanding.
• Excellent communication and interpersonal skills.
• A highly visible, hands-on and collaborative leadership style.
• Strong attention to detail and an uncompromising approach to standards.
• The ability to remain calm, composed and solutions-focused in a demanding environment.
• Experience leading change, improving performance and developing teams.
• A strategic mindset combined with strong operational execution.
• High levels of personal integrity, discretion and professionalism.

Key Attributes

Luxury Mindset – Understands that luxury is defined by consistency, personalisation, anticipation and attention to detail.

Natural Leader – Inspires confidence and commitment while holding people accountable for performance.

Commercially Astute – Understands the relationship between guest experience, revenue, cost control and profitability.

Guest-Focused – Personally invested in creating memorable experiences and building lasting guest relationships.

Operationally Excellent – Has the discipline and attention to detail required to run a complex luxury resort.

People-Centred – Develops talent, recognises performance and creates an environment where people can thrive.

Visible & Hands-On – Leads from the front and maintains a strong presence across the operation.

Strategic Thinker – Can see beyond day-to-day operations and contribute meaningfully to the long-term direction of the resort.

Key Measures of Success

Success in the role will be measured through:

• Guest satisfaction and reputation scores.
• Service and quality standards.
• Financial and departmental performance.
• Revenue and profitability growth.
• Colleague engagement and retention.
• Successful recruitment, development and succession of talent.
• Operational efficiency and cost management.
• Compliance and risk management.
• Delivery of strategic and capital projects.
• Overall resort presentation and standards.

Our Ideal Candidate

Above all, we are looking for an individual who understands luxury hospitality and genuinely enjoys creating exceptional experiences for guests and colleagues alike.

You will have the presence and maturity to operate at senior executive level, the commercial awareness to deliver strong business performance, and the energy and passion to be visible within the operation.

This is an opportunity for an ambitious hospitality professional to play a pivotal role in the leadership of an exceptional resort and to make a tangible impact on its continued success.

For more information, contact Major Recruitment now.

INDFS